How to reach us:
- Wicked Wood Games can be reached in the following ways:
Call us:Whatsapp us:Mail us:Follow us:youtube.com/user/wickedwoodgames
facebook.com/wickedwoodgames
instagram.com/wickedwoodgames
Visiting address: Schroeder van der Kolkstraat 3, 3511HP Utrecht.
Call or email to make an appointment
- Useful numbers:
- Our Chamber of Commerce number: 75865637
- Our VAT identification number: NL860425551B01
- Registered address: Nieuwstraat 278, 3011GM Rotterdam
Applicability
These conditions apply if you buy or have bought something from us. We do our best to bring these general terms and conditions to your attention. It states what we do for you and what we expect from you.
The offer
We always tell you honestly what, when and how you can buy something. And of course what it costs and whether you can exchange it. If there is anything incorrect on the page, please let us know immediately!
The agreement
If you order something from us, you will receive a confirmation by email. We will then keep you informed until your package has arrived. We include all the information and data you need with your order, but you can also find most of it on our website.
Returns
At Wicked Wood Games it is of course possible to exchange or return your order. You can register a return with us up to 30 days after receipt. After registering, you have another 14 days to return the product. For a return, please always contact us at support@wickedwoodgames.com and we will process the return request as quickly as possible.Right of withdrawal / reflection period
You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs.What you cannot return
Unfortunately, you cannot return some products:The price
- We are always honest about this, so that you are not faced with any surprises.
- All prices include VAT.
Delivery and fulfillment
- We do everything we can to deliver your package as quickly as possible.
- When shipping, check carefully what the delivery times are per product. The shipping fees
- If your order is damaged or lost before it reaches you, we will find a suitable solution as quickly as possible that will always work out to the customer's advantage. We will solve it for you as quickly as possible.
Carriers
- The carrier depends on the crowds and rates at any time. But in general you can take the following carriers into account:
- DPD
- PostNL
- DHL
Complaints
- Do you have a complaint? We find this very annoying and would like to resolve it for you as quickly as possible.
- Please let us know quickly if you have a complaint ( support@wickedwoodgames.com ) and describe your problem as clearly as possible. Then we can help you best.
- You will receive an answer from us within 1 working day at the latest. We will help you immediately, or you will hear how much time we need to put it right.
- From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Reviews
We believe it is important that reviews provide the best possible picture of our products and services. Our reviews are therefore managed, impartially, by WebwinkelKeur .
Webwinkelkeur has taken measures to guarantee the authenticity of reviews. You can read what these measures are here .
Our customers are not rewarded for writing reviews. No discounts or other gifts are given.
