Frequently Asked Questions
1. Product information
1.1 Do you make personalized cornhole sets?
Yes, we do offer custom Cornhole sets! You can have your unique design printed on the boards. Visit our Custom Design page for options and processing times.
1.2 What are the differences between corn and granule filling in cornhole bags?
Cornhole bags with corn will become finer over time, making it easier for the bag to slide through the hole over time, but the weight may change. Granulate filling will retain its original weight and stay cleaner and mold-free longer.
1.3 Which filling is most suitable for me: corn or granulate?
At Wicked Wood Games, we recommend our customers to choose cornhole bags with granulate filling. Granulate bags have a longer lifespan and retain their original weight, which ensures more consistency in the game. Granulate bags are also more resistant to moisture and contamination, which makes them more durable than bags with corn filling. Also not unimportant: granulate bags do not attract vermin!
1.4 Are your products suitable for professional use?
Yes, our products are suitable for different levels, from recreational to professional use. The ACL Pro line is designed to meet the highest demands and is perfect for professional cornhole players.
1.5 Are your products suitable for outdoor use?
Yes, most of our products are designed to be used both indoors and outdoors. We do recommend storing the products indoors and dry when not in use to extend their lifespan.
1.6 Do you provide manuals or instructions for setting up the products?
Yes, with every order we include a manual or instructions for the correct setup and maintenance of the products. If you have a specific question, please feel free to contact us at support@wickedwoodgames.com .
2. Order
2.1 Can I change or cancel my order?
Because our products are shipped quickly, it is difficult to change or cancel an order. Please contact support@wickedwoodgames.com directly to discuss possible adjustments.
2.2 Are all products in stock?
We strive to have most products in stock for our customers at all times. Please check the product page for current stock status.
2.3 How can I see if my order has been placed successfully?
After placing an order, you will receive a confirmation email within a few minutes. Also check your spam or junk folder if you do not see the email right away.
2.4 Can I have my order gift wrapped?
We do not currently offer a gift wrapping service, but we ensure all products are packaged safely and neatly for shipping.
3. Payment
3.1 What payment methods are available?
You can pay securely with us using: AMEX, Apple Pay, Google Pay, iDEAL, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, Visa, and Klarna.
3.2 Are the prices inclusive of VAT?
Yes, all prices on our website include VAT.
3.3 Can I receive an invoice?
Sure, you will automatically receive an invoice after ordering! Didn't receive it? Contact us via support@wickedwoodgames.com .
4. Shipping
4.1 What are the shipping costs and delivery times?
Shipping costs vary by destination. Please see our shipping information for more details.
4.2 Can I choose the delivery date?
Do you have special delivery requests? Please contact us at support@wickedwoodgames.com .
4.3 Does Wicked Wood Games ship internationally?
Yes, we ship to (almost) all countries within Europe. Check our shipping information for specific rates.
5. Returns and Exchanges
5.1 How can I return a product?
You can return a product within 30 days of receipt via our returns page.
5.2 What are the conditions for returns?
Returns are possible if the product is in new condition and is registered within the 30 days cooling-off period. Personalized products cannot be returned.
6. Warranty and Complaints
6.1 What is covered by the warranty?
Our warranty covers manufacturing defects or damage during transport. Report defects within 7 days of receipt with photos and a clear description.
6.2 How do I file a complaint?
Please send a complaint to support@wickedwoodgames.com with a description and photos of the problem. You will receive a response within 1 business day.
7. General Information
7.1 How can I contact you?
You can reach us via email at support@wickedwoodgames.com . For more contact options, please visit our contact page.
Are you missing any answers? Please contact us via our contact page.
