Guarantee
Our products are handmade and we naturally do our utmost to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair or replacement free of charge.
Complaints
It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@wickedwoodgames.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/ . From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Accessibility
Wicked Wood Games can be reached in the following ways:
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youtube.com/user/wickedwoodgames
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Address: Schroeder van der Kolkstraat 3, 3511HP Utrecht.
Call or email to make an appointment
facebook.com/wickedwoodgames
instagram.com/wickedwoodgames
Address: Schroeder van der Kolkstraat 3, 3511HP Utrecht.
Call or email to make an appointment
