How to reach us
- Call us : 06 13 53 31 89
- WhatsApp us : 06 13 53 31 89
- Email us : support @ wickedwoodgames.com
- Follow us on social media :
Visiting address : Sikkel 34B, 3274KK Heinenoord. Contact us to make an appointment.
Useful numbers
- Chamber of Commerce number : 87895617
- VAT identification number : NL860425551B01
- Registered address : Sikkel 34B, 3274KK Heinenoord
Applicability
These terms and conditions apply when you make a purchase from us. We ensure that the terms and conditions are clear, so that you know exactly what to expect from us.
The Offer
We are transparent about our offer, including prices and exchange options. Let us know if something is wrong on the website.
The Agreement
After your order you will receive a confirmation by e-mail. We will keep you informed about your order until the package is delivered. All necessary information is included with the order and is available on our website.
Returns
You can register a return up to 30 days after receipt . After registration, you have 7 days to return the product. For returns, you can contact us at support@wickedwoodgames.com , and we will process your request as soon as possible.
For more details about returns, please visit our returns page.
Right of withdrawal / Cooling-off period
You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have 7 days to return the product. When using the right of withdrawal the full order amount including shipping costs will be refunded, excluding the return costs.
If you want to exercise the right of withdrawal, the product must be returned in its original condition and packaging. To do this, please contact us at support @wickedwoodgames .com . We will refund the order amount within 14 days as soon as the return has been received in good condition.
Exceptions to Returns
Unfortunately, some products cannot be returned:
- Cornhole sets with customized prints
- Customized bags
Prices
Our prices include VAT.
Shipping Policy and Carriers
Carriers
All shipments are carried out by DPD .
Postage costs
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The Netherlands :
- A shipping rate of €8.00 for small sets and €12.50 for large sets.
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Germany and Belgium :
- A shipping rate of €9.50 for small sets and €12.50 for large sets.
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France :
- A shipping rate of €15.00 for small sets and €17.75 for large sets.
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United Kingdom :
- Shipping rate is €19.50 for small sets and €22.25 for large sets.
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Other EU countries :
- Spain : €24.50 (small sets), €27.25 (large sets)
- Sweden and Finland : €19.50 (small sets), €22.25 (large sets)
- Other countries: please consult the website or contact us for detailed rates.
Complaints
If you have a complaint, you can email us at support @wickedwoodgames .com . We take complaints seriously and aim to resolve them within 1 business day . If this is not possible, you will receive a message with an indication of the time.
EU Complaints Platform
Since 15 February 2016, consumers in the EU have been able to submit complaints via the European Commission's ODR platform: http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you can submit it here.
Reviews
Reviews provide an independent picture of our products and service. Our reviews are managed impartially by WebwinkelKeur. We do not reward customers for reviews; no discounts or gifts are provided.
