1. Product information
1.1 Do you make personalised cornhole sets?
Yes, we offer personalised cornhole sets! You can have your unique design printed on the boards. Visit our Custom Design page for options and processing times.
1.2 What are the differences between corn and pellet filling in cornhole bags?
Cornhole bags with corn become finer over time, which makes it easier for the bag to slide through the hole, although this can change the weight. Pellet filling retains its original weight and stays cleaner and free from mould for longer.
1.3 Which filling is most suitable for me: corn or pellets?
At Wicked Wood Games, we recommend our customers choose cornhole bags with pellet filling. Pellet bags have a longer lifespan and retain their original weight, which ensures more consistency in the game. Pellet bags are also more resistant to moisture and dirt, making them more durable than bags filled with corn. Also not unimportant: pellet bags do not attract vermin!
1.4 Are your products suitable for professional use?
Yes, our products are suitable for various levels, from recreational to professional use. The ACL Pro line is designed to meet the highest standards and is perfect for professional cornhole players.
1.5 Are your products suitable for outdoor use?
Yes, most of our products are designed to be used both indoors and outdoors. We do recommend storing the products indoors and dry when not in use, to extend their lifespan.
1.6 Do you offer manuals or instructions for setting up the products?
Yes, with every order we include a manual or instructions for correctly setting up and maintaining the products. If you have a specific question, feel free to contact us at support@wickedwoodgames.com.
1.7 Is cornhole the same as corn hole, cornholl or corn hol?
Yes, because the game is relatively unknown, cornhole is often spelt incorrectly, but in the end it is all the same game and we use the same cornhole sets.
1.8 I see your rules, but I play with my own rules?
That is of course fine. There are many variations regarding cornhole rules and many people also make up their own game rules. Nothing is wrong, unless you are taking part in an official ACL tournament, in which case the rules set by the director apply.
2. Ordering
2.1 Can I change or cancel my order?
Because our products are shipped quickly, it is difficult to change or cancel an order. Contact support@wickedwoodgames.com immediately to discuss possible changes.
2.2 Are all products in stock?
We aim to have most products in stock for our customers at all times. Check the product page for the current stock status.
2.3 How can I see if my order has been placed successfully?
After placing an order, you will receive a confirmation by e-mail within a few minutes. Also check your spam or junk folder if you do not see the e-mail straight away.
2.4 Can I have my order wrapped as a gift?
At the moment we do not offer a gift-wrapping service, but we ensure that all products are packed safely and neatly for shipping.
3. Payment
3.1 Which payment methods are available?
You can pay securely with: AMEX, Apple Pay, Google Pay, iDEAL, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, Visa and Klarna.
3.2 Are prices inclusive of VAT?
Yes, all prices on our website are inclusive of VAT.
3.3 Can I receive an invoice?
Certainly, you will automatically receive an invoice after placing your order! Not received it? Contact us at support@wickedwoodgames.com.
4. Shipping
4.1 What are the shipping costs and delivery times?
Shipping costs vary per destination. See our shipping information for more details.
4.2 Can I choose the delivery date?
Do you have special delivery requests? Contact us at support@wickedwoodgames.com.
4.3 Does Wicked Wood Games ship internationally?
Yes, we ship to (almost) all countries within Europe. See our shipping information for specific rates.
5. Returns and Exchanges
5.1 How can I return a product?
You can return a product within 30 days of receipt via our returns page.
5.2 What are the conditions for returns?
Returns are possible if the product is in new condition and has been registered within the 30-day cooling-off period. Personalised products cannot be returned.
6. Warranty and Complaints
6.1 What is covered by the warranty?
Our warranty covers manufacturing defects or damage during transport. Report defects within 7 days of receipt with photos and a clear description.
6.2 How do I submit a complaint?
Send a complaint to support@wickedwoodgames.com with a description and photos of the issue. You will receive a response within 1 working day.
7. General Information
7.1 How can I contact you?
You can reach us by e-mail at support@wickedwoodgames.com. For more contact options, visit our contact page.
Still missing answers? Get in touch via our contact page.
