Warranty and Complaints


Warranty

Our products are handmade and logically we do our very best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that entitles you to a warranty claim. From a legal point of view, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.

Complaints

It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by emailing info@wickedwoodgames.com. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.

Accessibility

Wicked Wood Games can be reached in the following ways:
Call us:
Whatsapp us:
Email us:
Follow us:
youtube.com/user/wickedwoodgames
facebook.com /wickedwoodgames
instagram.com/wickedwoodgames

Address: Schroeder van der Kolkstraat 3, 3511HP Utrecht.
Call or email to make an appointment
.
Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to cart page